Stellenbosch University Contact Details

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Stellenbosch University Contact Details

Stellenbosch University Contact Details – We understand that you may have a few questions about your application or Stellenbosch University in general.

Please don’t hesitate to contact our friendly and professional consultants for assistance.

Some of your questions may include:

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  • How do you apply? Is this process difficult or easy? And, what happens if you experience a challenge and need help?
  • What can you study with us?
  • What are the requirements for the programmes you want to apply for?
  • How and when will you know that you are conditionally admitted? And when will it be final?
  • How do you secure accommodation on campus? What if you don’t want to live in residence? What is a PSO?
  • What if you have applied for residence accommodation, and haven’t been placed?
  • How do you apply for financial aid?
  • What if you are unsure as to what exactly you may need but you know you need help?

Whatever your question and/or concern may be, our consultants look forward to interacting with you via telephone, email, web chat or on social media to assist you in resolving whatever challenges you may be experiencing.

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When and how can you contact us?

Monday – Friday (every business days)
Time: 8:00– 16:30

Tel: +27 21 808 9111
WebChat: Click on Let’s Talk… (in the lower right corner)

Written support (email, web chat, social media) is available in English and Afrikaans. Telephone enquiries are assisted in English, Afrikaans, isiZulu and isiXhosa.

We look forward to ensuring that you have a pleasant, professional and dignity enhancing experience during every interaction throughout your application process.

After registration in 2024, we look forward to partner and collaborate with student-facing environments to ensure that you have a developmental, positive and empowering student experience during your time with us.

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Parents, Students and Third Parties: Please note Protection of Private Information (POPI):

  • While we are able to verify whether a person has applied, has registered, written an exam and its results, has a specified qualification from Stellenbosch or not, we are not able to release this to any person other than the owner of the information. This means we cannot disclose this to parents, guardians and/or other third parties.
  • We are also unable to disclose any private information pertaining to current or past students’ academic records, nor can we release copies of those academic records without written consent or proof of power of attorney, unless the disclosure complies with an obligation imposed by law.

Should you require any further assistance, we are available Monday to Friday, 8am – 4:30pm, for your convenience.

Stellenbosch University Contact Details

Client Services Centre​​​

Telephone:  +27 21 808 9111
Fax:  +27 21 808 3822

​Private Bag X1
Matieland, 7602
South Africa​

GPS coordinates:
Administration B building, Victoria Street, Stellenbosch ​

18° 51′ 47.536″ East
33° 56′ 1.327″ South​​

Emergency and other numbe​rs
Campus Security

Report incidents to the Control Room​:
Tel: 021 808-2333

Police Flying Squad

Tel: 10111

Delta Search and Rescue

24 hour emergency number: 021 851-3559


Tel: 999/10177

Mediclinic Stellenbosch Emergency Centre

Tel: 021 861 2094

Equality Unit

Walk-in service at 39 Victoria Street, Stellenbosch

Tel:  021 808 3136 for reporting cases of discrimination, harassment, sexual harassment and victimisation for any general enquiries or training/awareness requests​

Campus Health Services (CHS)

Weekdays 08:00 to 17:00​
Tel: 021 808 3496

Lifeline Cape Town

Tel: 021 592-2601​​

24-Hour Rape Crisis Stellenbosch

Tel: 082 977 8581

HIV/Aids Helpline

Tel: 0800 012322​

CSCD 24 Hour Crisis Service

Service is strictly confidential
Phone: 082 557 0880​​​
Address: 49 Victoria Street, Stellenbosch

ER 24 in Collaboration with CSCD and CHS

Phone: 010 205 3032
Student/Patient will be liable for ambulance bill.
Where ER 24 cannot respond they will send a service provider.
Cost of phone call to the emergency line is for the patients own account.
Benifit summary as per the contract.

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