How To Hard Reset Windows Phone

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How To Hard Reset Windows Phone

Windows Phone Hard Reset

The hard reset will bring your phone back to factory settings, the same state as when the device was first turned on. All apps, messages, media, personal settings, etc will be removed from the phone. If backup is turned on under Settings, you can restore your apps and settings after performing a hard reset (as long as you initialize the phone with the same Microsoft Account). Note that resetting your device will not remove any OS or firmware updates. You will remain on the same version of Windows Phone after the reset.

If you can turn on your device you can reset your phone under Settings: Settings Image > about > reset your phone
This procedure is described in more detailed in this official how-to article.

If your phone is unresponsive and you can’t reach Settings Image, you may be able to reset your phone using the hardware buttons:

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  1. Press and hold the volume down Imageand Power Imagebuttons at the same time until you feel a vibration (about 10–15 seconds).
  2. When you feel the vibration, release the buttons, and then immediately press and hold the volume down Imagebutton until you see a large exclamation mark.
  3. Once the exclamation mark appears, press the following four buttons in this order: volume up Image,volume down ImagePower Imagevolume down Image. Your phone should now reset and restart itself. (It might take a while for the reset to finish.)

The hard reset operation will take a while to complete and will show spinning gears before it reboots your device to factory settings. Usually it will finish within 30 minutes but can, in some rare cases, take up to a couple of hours. Some older Nokia Lumia handsets have a bug where a reset never seems to finish. If that should happen to you, check this wiki article for a solution.

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Example of situations where the hard reset should be used:

  • The soft reset didn’t solve the problem
  • You want to switch to another Microsoft Account
  • You want to reset a device that you will no longer use (this enables someone else to initialize the device with their own Microsoft Account)
  • You want to restore a backup

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